Frequently Asked Questions
Q. How much is your deposit and when do I pay the balance ?
Q. Which days of the week do your Coach Holidays depart ?
Q. Do your coaches cross by Ferry or Eurotunnel ?
Q. Can I book a particular seat on your coach ?
Q. Can I book a coach seat without any accommodation ?
Q. How much luggage can I bring ?
Q. Travelling with an infant ?
Q. Which days of the week do your Accom-Only holidays arrive ?
Q. What do your Flight Holidays include ?
Q. Is there anything to pay on arrival ?
Q. Can I bring my pet with me ?
Q. What are your rules on smoking ?
Q. Why have I been surcharged ?
Q. Can I book by telephone ?
Yes, you can book with any of our Siesta Travel Shops by telephone or in person during office hours.
Please note however that Web/Online Discounts are not available to bookings made via our Offices and your booking will also not be accessible online for further payments or to view/print your own invoices.
Q. How much is your deposit and when do I pay the balance ?
- Self Catering Holidays:
- Deposit £60.00 per person
- Balance payable 8 weeks prior to outward travel
(some of our larger Lodges require a min.deposit of £300) - Hotels and Scenic Tours :
- Deposit £60.00 per person
- Balance payable 8 weeks prior to outward travel
- Disneyland Paris :
- Deposit £30.00 per person
- Balance payable 6 weeks prior to outward travel
(for 'stop-over' holidays please refer to Hotels or Self Catering above)
Deposits are payable for infants and free children and all deposits are non-refundable in the event that you later cancel or change your holiday arrangements.
Late Bookings & 'Flexis' are payable in full at the time of booking.
Q. Which days of the week do your Coach Holidays depart ?
During the Summer Season our Coaches depart on Wednesdays and Saturdays (or Tuesdays for Disneyland Paris stop-over holidays).
Scenic Tours, Escorted Tours and Winter Breaks have various departure days - please refer to the itinerary for the relevant tour for details.
Q. Do your coaches cross by Ferry or Eurotunnel ?
It could be either, as we use both P&O Ferries (Dover-Calais) and Eurotunnel. For more detailed information on our itineraries please see Your Journey
Q. Can I book a particular seat on your coach ?
You can request a particular seat and we adhere to all requests wherever possible. If more than one person requests the same seat, precedence will normally be given to the earlier booking.
In matters relating to the lower deck precedence will be given to those with mobility/disability problems (if we have been informed of the full nature of the disability), however, we can never guarantee that a particular seat will be available and all bookings are accepted on the condition of being able/willing to travel on the upper or lower deck as necessary.
Q. Can I book a coach seat without any accommodation ?
Yes. You will be charged the adult transport cost, plus a 'seat only' supplement of £20 per person, plus any pick-up and/or departure supplements.
If there are any other extras, such as en-route accommodation charges prior to arrival at your desination, this will also be payable.
Seat onlys are only sold subject to availability and are not sold at times when we need to 'protect' our coach seats to sell with our own accommodation.
Q. How much luggage can I bring ?
Each seat purchased may bring the following baggage allowance (not infants):
• One piece of hand baggage, small enough to go under your feet allowing for the leg-supports, plus
• One suitcase max.71x45x25cm and weighing no more than 20kg.
Sorry, no pooling/sharing of allowances (one large case between two people) is permitted due to health and safety restrictions.
We issue one luggage label per seat with your tickets. Any luggage not bearing this label will not be accepted onto our coaches - outward or homeward.
Any extra items such as a folding pushchair/buggy or collapsible manual wheelchair (not mobility scooters) will be carried free of charge as long as they are declared at the time of booking via 'Transport Requests' and issued with a luggage label.
These items are not accessible during the journey as they have to be transported in the luggage compartment.
Infants do not receive a luggage allowance unless they have purchased a coach seat (if so their age group will show on your invoice as 'child') and will share the allowance of an accompanying adult.
For carriage of baby equipment please refer to 'Travelling with an Infant' section below
Q. Travelling with an infant ?
By Coach
Infants aged 0-23 months at time of your return journey (0-35 months for Disneyland Paris) can travel free of charge on their parent's lap without a coach seat or luggage allowance.
For the comfort of other passengers each infant must be accompanied by at least 2 persons with seats.
Please note the following information regarding the carriage of baby equipment:
- Pushchairs/Buggies :
One lightweight, fully collapsible pushchair/buggy will be carried free of charge as long as it has been declared at the time of booking via 'Transport Requests' and issued with a luggage label (sent with your tickets).
Pushchairs/buggies are transported in the luggage compartment and are not accessible during the journey. - Travel Cots :
Due to space restrictions it is not possible for us to accept travel cots on our coaches, however cots are available to hire at all destinations - please contact us to make arrangements. - Child/Baby Car Seats:
If a coach seat has been purchased for that passenger (shown on your invoice as 'child') a forward facing car seat may be used onboard the coach.
If a coach seat has not been purchased for that passenger (shown on your invoice as 'infant') he/she cannot use a car seat as they will be travelling on their parent's lap.
If this was in error and you would like the infant to have their own seat please call us urgently on 0845 271 2443 (if an additional seat is available there will be an extra payment required plus an amendment charge).
By Air
Regulations depend on the airline. Please check with your airline for the correct information.
Q. Which days of the week do your Accom-Only holidays arrive ?
Almost all our holidays can be booked for ANY DAY ARRIVALS, so you can just choose the best arrival day and duration to suit your transport plans.
At certain times, when availability is limited, our changeover days may be restricted to Sundays and/or Thursdays in order to fill our accommodations efficiently, however if you want to arrive on a different day that's possible - you just need to make sure to book your accommodation to cover the actual dates that you need.
If you have any problems finding availability for any of our Holidays please send us your enquiry by email or call us on 0845 271 2443 for assistance
Q. What do your Flight Holidays include ?
Your flight booking includes:
- Baggage allowance of 1 suitcase per person (not infants) upto the size and weight stated on your booking confirmation
- 'Airport check-in' charge (if applicable) as online check-in is not available for flights booked under this system.
Anything else that you would like to add to your flight booking - such as additional baggage allowances or priority boarding - would be at additional expense.
Likewise, airport transfers are not included in your holiday price but if you want to add them to your booking please see our Airport Tansfers page (not for Port Grimaud or Benidorm).
Please bear in mind that our flight holidays are not 'packages' and you are bound to the airline's Terms & Conditions for all matters relating to the flight element of your booking, and to Siesta's Terms & Conditions for matters relating to everything else.
Q. Can I pay in Euros ?
When you pay by credit card and your bank will automatically convert the amount from Pounds into Euros when it appears on your statement (to give you an approximate price in Euros, multiply our website prices by 1.22)
If you prefer to pay in cash you can book by telephone with our Sales Advisors on +44 (0)1642 257920 and transfer your payment directly into our Euros bank account - we will give you our bank details at the time of booking. Please note, however, that due to the delay before the payment will arrive in our account we cannot offer cash transfer payments for 'Late' bookings, Superdeals or any discounted holidays.
Any 'extras' that are payable in resort (e.g. Gaz charges, Housekeeping Deposits) can always be paid in Euros rather than pounds.
Q. Is there anything to pay on arrival ?
- Apartments
- Housekeeping Deposit : £50.00 per accom
- Contents Deposit : £200 per accom
(not for clients who have taken 'Contents Accidental Damage Waiver') - Additionally there may be a daily hire charge for the safety deposit box and a returnable deposit for the TV remote control (where applicable).
If you are travelling with an infant there may be a charge for cot hire which you will pay directly to the Reception.
Some apartments offer optional extras such as toaster/kettle hire (not usual to find these in Spain). - Lodges
- Housekeeping Deposit : £50.00 per accom
- Contents Deposit : £200 per accom
(not for clients who have taken 'Contents Accidental Damage Waiver') - Camping Gaz : 20.00 Euros per accom per week (non-refundable)
- Night-time Arrivals & Departures (10:00pm-08:00am) : £20.00 per accom per arrival/departure (no charge for arrivals and departures at other times)
- Additionally there will be a hire charge if you wish to use the safety deposit box and a returnable deposit for BBQ equipment.
If you are travelling with an infant, cot & high chair hire is available at extra charge.
Some Holiday Parcs charge for the use of pool sunbeds and/or parasols and some also charge a returnable deposit for car/vehicle barrier pass. - Hotels
- Only for 'optional' extras. For instance, there may be a daily hire charge to use the safety deposit box and a returnable deposit for the TV remote control.
If you are travelling with an infant there may also be a charge for cot hire and infant meals which you will pay directly to the Hotel.
Please check the description of your Hotel for details of any other services/facilities that are payable locally
(payments listed above are required in cash - cheques or credit/debit cards are not accepted)
Q. Can I bring my pet with me ?
Unfortunately no pets of any description are permitted on our coaches or in any of our accommodations.
Q. What are your rules on smoking ?
Smoking is not permitted anywhere onboard our coaches or inside any of our vehicles, however you can smoke outside the coach during comfort breaks (out of courtesy to our other passengers please keep away from open doors to avoid smoke blowing back into the coach)
Smoking is also not permitted inside our Lodges but you may smoke outside your Lodge on your veranda or patio using the ash tray provided.
Smoking regulations for Hotels and Apartments vary from location to location. As a general rule, smoking in bars, restaurants and any public areas is often restricted but you can usually smoke on your balcony and outside the main building. Please check with your Reception to be certain.
Q. Why have I been surcharged ?
Our holiday prices have to be calculated well in advance of your actual departure date. For instance, our 2008 prices were calculated on 5th March 2007 at which time the Pound Sterling was valued at 1.4761 Euros. Since that time the value of the Pound has fallen substantially and, as we pay almost all our suppliers in Euros, this means that our costs and overheads have risen dramatically as a result.
Additionally, the rise in the price of oil and, in particular, the price of fuel, has risen by as much as 26% since our coach prices were originally set.
Wherever possible we absorb all of these costs ourselves, however these increases are so severe that we cannot off-set all of the added charges and, regrettably, we have had to pass on some of the costs to our clients in the form of surcharges.
To ensure that our costings are fair and accurate we do not issue surcharges until around 10 weeks prior to each departure. However, to assist with your budgeting guidelines the average surcharges for Spain, South of France and Croatia are approximately as follows :
- Self Catering Holidays
- Accom-Only : 4% onto Accommodation Cost
- By Coach : 4% onto Accommodation Cost
PLUS upto £15 per seat fuel surcharge - Hotel Holidays
- By Coach & Accom-Only : allow upto 6% on the brochure price (min.£10 per person). This includes any fuel surcharge for Coach clients
NB. Flight Clients - same surcharges apply as per 'Accom-Only', except if your airline impose any additional surcharges in which case we will advise you immediately.
