Siesta Statement updated 28th June 2021

Siesta Statement updated 28th June 2021

Published on Tuesday, June 15, 2021

Siesta Statement updated 28th June 2021

Siesta Holidays Coronavirus Statement to Customers – Updated 28th June 2021

Following the latest announcement by the Prime Minister it now seems highly unlikely that International travel to France and Spain will be opened up by the end of June as we had all hoped.
Along with the uncertainty around testing and quarantine rules we must now cancel further intended departures and plan for our first departure to be Saturday 31st July.

With this information we believe there would be very little appetite from our customers to travel until restrictions are lifted and France & Spain enter Green status or are allowed to travel without having to self isolate on return..

For our customers that have booked prior to 31st July, we will be contacting you in departure date order. Please check your emails as cancellations will be notified this way. Please do not contact us until you have received your booking cancellation email.

In order to try to contain costs at this time when we have no income, we have adopted limited staffing working from home to answer emails and telephone calls. It is extremely difficult under these circumstances for all telephone calls to be answered so please assist us where you can by only contacting us when necessary and by communicating by e mail if possible.

We thank you again for the unbelievable patience and loyalty shown so far in these extremely difficult times for all of us.

Stay safe and we hope to see you all again soon!

 

 

 

COACH INCLUSIVE HOLIDAY BOOKING

1. What if my reservation is cancelled because of travel restrictions relating to the pandemic?

 You will be given the option to rebook for later in 2021 or 2022. If you are not yet in the position to make a rebooking we will issue a refund credit note to use on a Siesta Holiday for later in 2021 or for the 2022 season. The Refund Credit Note expires 31st October 2021 so should you want to transfer to 2022 you will need to make your booking prior to that date. If you are not able to make use of the refund credit note by booking another holiday, don’t worry, your money is safe and prior to the expiry date you will be able to claim a refund of the money you have paid. A rebooking or refund credit note remains protected under the Package Travel Regulations.

2. I have a booking and paid a deposit. Should I pay the balance?

Our terms and conditions state that the balance due date is 10 weeks before departure. Please remember that if you have paid your balance by the due date then your payments are financially protected.

We understand some customers will not want to, or be in the position to pay a balance in these times of uncertainty. If this is the case, please cancel your reservation and we will issue you a credit voucher to the value of 50% of the deposit you have paid to be used anytime up to 31 October 2022. Please note that vouchers issued in these circumstances are a goodwill gesture and outside the Package Travel regulations. If you do not contact us and do not pay the balance we will assume cancellation in line with our terms and conditions and the holiday will be cancelled with loss of deposit.

3. What if my reservation is cancelled because a hotel/campsite is closed although the status has changed such that travel without self isolation is allowed?

All of our campsites are currently open so this is unlikely.

We would look to offer a reasonable alternative i.e. different hotel/campsite. If this is acceptable we will transfer your booking at no charge. If the change is not acceptable to you we will cancel your reservation in line with point 1. No additional compensation would be applicable under Force Majeure conditions.

4. What if I am issued a Retail Credit Note and Siesta Holidays become insolvent.

Bonded Coach Holidays have confirmed that refund credit notes can be issued to our customers and will carry over the same financial protection for the amount paid on the original booking. The BCH Bond is effectively an insurance policy taken out on your behalf under the EC Directive on Package Travel to refund your money in the event of the financial failure of Siesta Holidays.

 

.ACCOMMODATION ONLY BOOKING

Accommodation Only bookings are not ‘package’ holidays as defined by the Package Travel Regulations and are therefore do not carry any financial protection.

All campsites are now open and we are able to provide the accommodation that you booked.

1. If Spain is scheduled to be on the Amber list and I am required to self isolate at the date of my arrival in resort.

If you are not in the position to make a rebooking we will issue a credit voucher to use on a Siesta Holiday valid until the end of 2022. Please note that vouchers issued in these circumstances are a goodwill gesture and outside the Package Travel regulations.

2. I have a booking and paid a deposit. Should I pay the balance?

In light of the current unknown situation we appreciate that this is a difficult decision to make.. If you pay your balance and then we need to cancel the reservation because of revised government travel bans then the instruction above in point 1 would apply to your reservation.

3. I am still not sure I should pay the balance on the balance due date

We understand some customers will not want to or be in the position to pay a balance. If we do not receive the balance payment we will revert to the booking conditions and cancel the reservation. Deposits will not be refunded or credit vouchers issued.

4. What will happen when/if Spain is placed in Green Status or the requirements for self isolation are lifted?

Once in Green status or a situation where self isolation is not required. normal Terms and Conditions will resume. We therefor suggest that if you have concerns about your booking for 2021 that you take advantage of our instructions in point 3 whilst the status remains in Amber. Please refer to your booking terms and conditions and especially the section on cancelling your booking.

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