Terms and Conditions
We have different sets of terms and conditions one for holidays that include coach travel, (these fall within the Package Travel and Linked Travel ArrangementsRegulations 2018) and another for customers who have simply booked accommodation with us.
Please ensure that you refer to the relevant set of terms and conditions from the options below.
These can be opened in a new window and expanded if they do not display correctly on your screen.
Please click on the following link to view our full Terms and Conditions
Please click the following link to open a copy of our Accommodation Only Terms and Conditions
Your contract is with Siesta International Holidays of Middlesbrough Road East, Middlesbrough, TS6 6TZ. When you book a holiday with us, which does not include a flight, the money you pay us for the booking will be protected by Bonded Coach Holidays (BCH) and the Association of Bonded Travel Organisers Trust Limited (ABTOT), this is a Government approved consumer protection scheme. The scheme will also ensure your repatriation in the event the company becomes insolvent. Our Trading Charter and Booking Conditions set out clearly and simply the responsibility we have to you and in turn, you have with us, when a contract is made. Please see the Consumer Guarantee at https://www.abtot.com/bch-abtot-members-directory/ There is no financial protection if you purchase just transport or accommodation-only from us. We fully comply with the Package Travel and Linked Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the Regulations. Therefore, you will benefit from all rights applying to package holidays. Siesta International Holidays will be fully responsible for the proper performance of the holiday and providing assistance if you are in difficulty. Your key rights will be in the details of the tour which will be provided prior to booking.
Details of the Package Travel and Linked Travel Arrangements Regulations 2018 can be found at www.legislation.gov.uk/ukdsi/2018/9780111168479/contents
Under the 1988 Data Protection Act (DPA), Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2003/ 2426) (Privacy Regulations) and the General Data Provisions Regulations (GDPR) your data controller is: Siesta International Holidays Ltd.
By using our services (including booking a holiday, registering on our websites or downloading any of our apps) you acknowledge that we can collect and use your information as described in this Policy. Protecting your privacy is extremely important to us and we aim to be as clear as possible about how your information is used. If you have any questions about this, or wish to withdraw your consent at any time, contact us using the details in the section: Data Protection and Your Privacy.
Users of our Services
Data Protection and Your Privacy
Data Security: While the nature of the Internet is such that we cannot guarantee the security of the information you transmit to us via the Internet, we follow strict security procedures in the storage and disclosure of your information, to prevent unauthorised access or any loss of your information. Our security procedures mean that we may occasionally request proof of identity from you before we can discuss your account details or other queries.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and (where you have chosen a password) to create a strong password that cannot be easily identified.
Siesta International Holidays Ltd will take full responsibility for ensuring that the most appropriate security measures are in place to protect your information.
Marketing: Where you have Siesta International Holidays Ltd. your consent, we will use your information for some marketing purposes to contact you from time to time regarding offers, news and competitions that we think you might be interested in.
Data Storage: Siesta International Holidays Ltd. will store and use your information for a set period. We will cease to use your information for marketing purposes 5 years from the point of last interaction (e.g. last brochure order or last email activity etc.,) or from the point you request us to stop using your information for marketing purposes, whichever is sooner. At this point, your information is then minimised and only used for analysis.
We strongly advise that you take out personal travel insurance for your trip. You may use an alternative insurer but you must advise us of your Insurance Company and policy number. The insurance should cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers. You must advise us if you use an alternative insurer.
We have teamed up with travel insurance specialists, P J Hayman & Company, to bring you a travel insurance policy specially designed for Coach Holidays - Coach Plus Travel Insurance. Get an instant quote and immediate cover online Coach Plus Travel Insurance - Cover For Coach Trips (coachpluscover.co.uk) or by calling 02392 419 855 Mon to Fri 9am – 5pm. Quoting Siesta.